auravault Order & Shipping Policy

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Welcome to auravault. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The policies outlined below are built to give you a clear, honest view of how your order travels from our facility to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released for shipment within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically handled the same day. Orders received after that time, or during the weekend, will be addressed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using dedicated cold-chain insulation and are shipped only Monday through Thursday, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown clearly at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders exceeding USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Prioritized handling for quicker arrival.
Overnight Shipping	Next business day	USD 29.99	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates are counted from the moment your order leaves our facility. Timelines may run slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

auravault is pleased to serve customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days following dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing charges once they reach the destination country. These amounts are set by your local customs authority and remain the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, an automated confirmation email will be sent to you with a direct tracking link and courier information.

Should tracking details fail to appear, or if you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after an order is placed.

• To change your shipping address or adjust your order, please reach out to us at [email protected] within 1 hour of placing it.
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, address modifications are no longer possible.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in proper condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, please notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not reached you, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: auravault
• Customer Support Email: [email protected]
• Customer Support Phone: 19856960612
• Physical Business Address: 212 E 14TH PL, LAROSE, LA 70373, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST